Refund and Cancellation Policy

For a one-time course purchase you may request a refund within 14 calendar days after the purchase date if both of the following are true:

1. You have completed less than 20% of the course’s lessons, as recorded by the Platform and shown as the progress bar in your learning dashboard; and
2. You have not earned the course completion certificate.

If you have not started the course, you are eligible throughout the 14-day period. We may make exceptions case by case, and we will not rely on a progress record to refuse a refund where that record is materially inaccurate.

Course materials are streamed and read inside the Platform and are not offered for download, so there is no download-based condition.

If a course is materially different from its description, you were charged incorrectly, you cannot access the course because of a problem on our side that we do not fix within a reasonable time, or we withdraw a course you have paid for, contact us. Depending on the issue and applicable law we will provide support, replacement access, an extension, a partial or full refund, or another lawful remedy. These remedies are not limited by the time or progress conditions in section 1 where the law gives you broader rights.

Email [email protected] with the subject line “AI Guru Academy Refund Request” and include:

• The email address on your account.
• The course title and the order ID (shown in Account → Orders and on your receipt email).
• The purchase date.
• A short description of the reason, especially if there was a technical or course-quality problem.

We aim to acknowledge your request within 2 business days and to give you a decision within 5 business days of receiving the information we reasonably need.

Approved refunds are returned to the original payment method. We initiate them within 5 business days of approval and email you a confirmation; your bank or card issuer may take additional time to show the credit. Bank fees or currency movements outside our control may affect the amount shown on your statement.

A full refund ends your access to the course. A partial refund, where we agree one, does not affect your access. We will not require you to accept store credit where a refund to the original payment method is required by law or promised by this policy.

If we offer a discounted bundle, we assess a refund request for the bundle as a whole unless the offer expressly says its parts are refundable individually; any method for a partial calculation is disclosed before purchase. A promotional discount does not increase the refundable amount above what you actually paid. Free courses have no price to refund.

This policy applies to self-paced, one-time online course purchases. Instructor-led cohorts, scheduled live training, one-to-one coaching, custom programmes and organisational licences may have different cancellation rules, but only if those rules are clearly presented on the purchase page before you buy or agreed in a separate written contract. We never apply a different policy after payment.

Courses are one-time purchases. If we ever introduce subscriptions, memberships or automatically renewing access, we will disclose the recurring charge, the renewal interval and the cancellation terms before you enrol and give you a straightforward way to cancel. Cancelling stops future charges; it is not automatically a refund of charges already made, and any refund rights the law gives you still apply.

If you believe a purchase was made without your authorisation or you were charged twice for the same course, email [email protected] promptly so we can investigate. The Platform flags duplicate purchases of the same course automatically and we refund them. Nothing in this policy limits your right to raise a dispute with your bank or payment provider where the law permits.

We may update this policy for future purchases by posting a revised version with a new effective date and version number. The policy in force when you bought a course applies to that purchase, subject to mandatory law and any more favourable remedy we expressly offer. Nothing in this policy limits consumer protections that cannot legally be waived.

• AI Guru, Princeton, New Jersey, United States
• Refunds and support: [email protected]
• Website: https://aiguru.academy

See also our Terms of Use and Privacy Policy.